Frequently Asked Questions

Yes, every Firefly product is a class 1 medical device, and has been registered with the FDA for sale in the US.

This varies from country to country.

In the US, our products are covered by insurance in most cases, and we work in partnership with leading DME providers to enable this. To request further information, complete this form and we will pass your information on to a local partner. A representative from your local branch will be in touch soon https://firefly.sunrisemedical.com/us/en/funding-ordering/funding-request-form/

If you have questions regarding insurance funding in other countries, please email hello@firefly.sunrisemedical.com and we will assist you.

Yes, Firefly accepts payment by check, or you can place your order via the telephone. Please email us at hello@firefly.sunrisemedical.com and we will be happy to help.

Please note that items will not be shipped until payment has been received.

This applies only to European countries. If a child is 'chronically sick or disabled' or you are a registered charity you may complete the VAT exemption declaration on behalf of the child and Firefly will not charge VAT on your purchase. Simply enter the details on behalf of the child you are making the VAT exemption for (e.g., your child, patient, or relative) during the checkout process.

Please contact a local Firefly dealer to request a quote. If you are unable to access a local dealer, then please email us at hello@firefly.sunrisemedical.com and we will be happy to help.

Firefly is unable to ship to some countries. To purchase Firefly products in your country, please contact your local distribution partners as follows on our International Partner Guide.

Monday – Thursday 8:00am – 4.30pm GMT Friday 8:00am – 2pm GMT.

Please note that emails and social media messages received outside of these times will be responded to the next working day.

We are always looking for families to work with, if you are interested in being involved, please email hello@firefly.sunrisemedical.com

Please note as we are based in Northern Ireland, we will only be able to work with families who are based in NI, ROI, and the UK.

If you are interested in becoming a community blogger, please email marketing@firefly.sunrisemedical.com for more information.

The Federal Aviation Administration (FAA) deem GoTo Seat to be a carry-on item and as such it falls with individual airlines to approve the use of GoTo on their aircraft; currently, there is no documentation which we can provide to support a request to your own airline.

We have received a lot of positive feedback from customers saying they have been able to fly with it with many airlines.

Currently, we are not running processes for a larger GoTo.

We do not have physical stores, but product specialists may be able to offer trials in some countries or we have a 42 Day return policy

There is 1 frame size and 2 sizes of seat for children aged 2-5 and 4-9, both with a max weight limit of 30kg/66lbs.

No, the stability offered by the squat position alleviates the need for a headrest, even for children with poorer head control

Yes! Speak with your local clinician and support with insurance/funding

Visit our fireflyfriends.com or leckey.com websites. Alternatively, you can email us at clinical@leckey.com

Playpak has taken the concept of Leckey’s EAS and simplified it for regular use within a family environment. Portability, affordability, and development through family participation were key objectives when designing Playpak.

The EAS continues to be more clinically focused and larger product, containing components which facilitate more complex therapeutic positions, such as side-lying and four-point kneeling. The Activity Development Program is a comprehensive printed booklet that comes with the purchase of an EAS. It is designed to allow therapists to work through activities with parents, as part of an early development program.

Playpak has been designed for babies and kids with additional needs ranging from birth to approximately 48 months and Gross Motor Function Classification Scale (GMFCS) levels I-V, depending on their level of physical development.

In its most basic function, Playpak facilitates back lying, which is the most fundamental and secure position from which to work on physical, cognitive, sensory, and communication skills that provide the building blocks to more complex skills for your child. As a result, Playpak should be suitable for them to use, however if you are in any doubt, consult your therapist for advice.

For more information on the different positions and activities that can be achieved with Playpak, go to www.fireflyfriends.com/playpak

You may find your child likes some positions/ activities more than others, and these will most likely be the ones they are happy and able to do for longer. This may depend on whether your child’s muscles are tight (high tone) or floppy (low tone), their level of development, or tolerance of certain positions.

Some positions may need to be avoided for medical reasons, and others will need to be encouraged, even if your child is not keen at the start. Some positions may not be medically advisable for your child.

It is important that, if in any doubt, you take advice from your therapist(s) about the best position which to place your child and for how long. If your child is in any discomfort, take them out of that position and either have a rest or try something a little easier. Bear in mind that the time of day and your child’s mood will also have an effect on how long it will be appropriate to use Playpak for each session.

There are so many possibilities for simple, safe play and development activities with Playpak that we do not anticipate any problems. However, as some positions may not be medically recommended for your child to use, it is very important that you seek advice from your therapist(s) if you are in any doubt about the best position(s) to place your child in.

Scooot is an early mobility product, designed to provide children with a fun experience and the opportunity for independent movement. Scooot has been designed for children ranging from approximately 2-6 years old (depending on their size) and Gross Motor Function Classification System (GMFCS) levels I - IV, depending on their level of development.

Your child will get the most out of their Scooot (in all configurations) if they are able to hold their own head up, and have a reasonable level of trunk control which means they can floor sit with a little pelvic support. Your child will find it difficult to use Scooot in any configuration if they have limited head and trunk control or sitting ability. However, your child’s abilities may still be emerging, so they may be able to manage a short time in Scooot before getting tired. That’s OK. Go at their pace, and they may soon build the skills and stamina needed.

If your child has extremes of tone, or had certain types of surgery (for tight hamstrings, for example), we recommend that you seek advice from your physical therapist and/or physician.

This may vary depending on your child’s abilities, their mood and the time of day. Be guided by your child, but avoid letting them become too fatigued as this may impact on their abilities in other daily activities.

Please ensure the front castor is taken off.

We do not have physical stores, but product specialists may be able to offer trials in some countries or we have a 42 day return policy (Note: Splashy must only be tested with a dry run if there may be an intention to return).

You will need to detach the recline arm from the backrest, but then it can be hung up to dry as one piece. Splashy should always be detached before transporting.

You will not be able to use the seat without the floor sitter. The floorsitter provides the stability and support to the seat.

Yes, depending on the level of support your child requires, it will determine where the bumpers are required. The bumpers can be used as laterals, leg guides, pommel, anti-slide shelf or headrest.

The harness can be configured between a 5-point and 3-point harness depending on the level of head and trunk control your child has. Please see the user manual for instructions on how to change the configuration of your harness.

Did you know it can be folded? Here is a link to a short video showing how to do it: https://fb.watch/pUTpzdvm49/

55kgs (121lbs)

We have tested Splashy Big for use in the bath/shower, for water play activities, in the garden, at the beach.

Splashy has 26 different recline settings with a maximum recline of 140 degrees.

No, the new Splashy Big floorsitter has been designed to hold a larger maximum weight and therefore is longer than the current Splashy or GoTo floorsitter.

Yes, you can purchase additional bumpers on the accessories section of our website.

You will need to detach the recline arm from the backrest, but then it can be hung up to dry as one piece. Splashy Big should always be detached before transporting.

No, the unique feature of Splashy Big is, that it sits low to the base of the bath.

Yes! The harness and bumpers are all height adjustable and therefore Splashy Big accommodates from an age range of 7 – 14-year-olds or weight limit of 55kg (121lbs).

Splashy Big can only be returned if it has not been used in water. We recommend completing a dry run with labels still attached to ensure fit before using in the bath or water environment.

The seat base is fixed to the floorsitter and therefore does not recline or angle adjust.

You will not be able to use the seat without the floor sitter. The floorsitter provides the stability and support to the seat.

Yes, depending on the level of support your child requires, will determine where the bumpers are required. The bumpers can be used as laterals, leg guides, pommel, anti-slide shelf or headrest.

The harness can be configured between a 5-point and 3-point harness depending on the level of head and trunk control your child has. Please see the user manual for instructions on how to change the configuration of your harness.

Splashy Big is available in one color; Royal Blue. When ordering Splashy Big, you are able to mix and match the color of harness and bumper pack. For example: order a blue seat with a coral or lime harness and bumper pack.

Depending on the width of your bath, will determine where on the floorsitter the suction cups are positioned. You do not have to use all 6 suction cups, however, the suction cups must mirror each other to ensure the seat is stable and secure within the bath.

Splashy weighs 15lbs / 7kg

Width – 420mm Length – 795mm

No, none of the Firefly products are made with latex.

When you order Splashy Big you get the seat back, seat base, floorsitter, 5-point harness and four bumpers.

There is no bag for Splashy Big but there is a Velcro strap at the back which holds the floorsitter and seat together.

At the moment you cannot order replacement covers but it will be something you can order in the future.

The Splashy Big floorsitter measures 420mm (16.5 inches) wide. Our design team did months of research of bath sizes with the average size in the UK being 700mm wide and in the USA being 760mm – 850mm. However, the true dimensions of the bath floor can be measured by measuring the flat surface of your bath from one side to the other across using a tape measure.

Try to make sure all suction cups are firmly secured to a flat surface before putting the child in the bath. If they can’t all be secured, please make sure the Splashy Big is stable with little movement.

Whilst the stabilizer is not needed when using the Splashy Big in the bathtub, it is important to ensure it is fully rotated to its, “locked”, position when outside the bathtub.

While it depends on the ability of your child, the Upsee can offer a number of advantages over other mobility aids. It provides the possibility of weight bearing through lower limbs which can change according to the abilities of your child. The Upsee enables active assisted movement so your child can stand and step to the best of their ability with the minimum level of assistance provided by you. Because you can feel your child’s stepping movements through the double sandal, Upsee enables you to provide assistance to step as required. Upsee provides the possibility of cruising (moving sideways along furniture)

The type of support provided by the Upsee means that the child’s hands are free to play, while giving the child the potential to achieve hip abduction (legs apart) and actively work trunk muscles in standing. Encouraging play through use of Upsee will make the child more motivated to use the product. In addition to the clinical and developmental opportunities, the Upsee is lightweight and portable. It allows parents to help their child to experience standing, stepping and to fulfil their physical potential through family participation.

The Upsee is potentially all three! Children may gain the therapeutic benefits of supported standing and stepping while they play and participate in sports and family activities. See the User Instructions and Upsee Therapy Program for more ideas about to how to use the Upsee indoors and outdoors.

Yes, if they usually wear them for weight-bearing activities. If you’re not sure, check which splints are being used during physical therapy sessions. For lower limbs, ankle splints (AFOs) may help to address the problem of knees locking back into hyperextension. If knees are still locked back when wearing ankle splints, try standing facing down a very gentle slope while using the Upsee. This should encourage knee bending (flexion). In addition, lower limb gaiters may help keep knees straight. For upper limbs – arm gaiters may assist in keeping elbows straight and enable your child to hold the handle of a push-along wheeled toy.

The Upsee is an addition to physical therapy. It is important that your child continues with their physical therapy routine. We recommend that you inform your child’s physical therapist that you are using the Upsee. You may also wish to seek advice prior to purchasing the Upsee from your child’s therapist.

Check the height of the child compared to the adult using the Upsee within safe limits the child’s shoulders should not be higher than the adult’s navel. Check that the adult’s stomach does not push the child too far forward so that they are unable to stand up straight. If so, the Upsee is not suitable for use by this adult.

Begin using Upsee in a familiar environment for short periods of time and build up confidence with experience. Stand with your feet wider apart, take wider steps than you would normally, and have someone else present, or use your hallway or an environment where there is a wall for you to get additional support from if you need it. Take your time and do not rush. If you feel you are unable to become steady, we recommend that you STOP using the Upsee.

This device is designed for use with an adult or children over the age of 16 years, as long as the child’s shoulders are still below the older child’s belly button. Younger children are still developing therefore using the Upsee may be harmful to their growing bones and muscles.

Older children have an important role in motivating their little brothers or sisters to enjoy action games, dancing, ball games, joint tabletop play etc.

The use of the Upsee on steps or stairs would pose significant safety issues and is not advised.

However, allowing the child to stand with alternate feet on a low step can help to develop muscle activity (co-contraction) around the trunk and pelvis – this is called step standing and is useful for children with low tone to work towards improved hip and trunk stability. If the child presents with asymmetry in standing, you can try step standing by placing the stronger leg on a step and then following with the weaker leg. Repeat this process to come back down the step. This will encourage an element of weight bearing through the weaker leg.

Yes! It is ok for your child, but you need to be careful that any unpredictable movements by them do not cause you to lose your balance. If your child is very excited and active, start using the Upsee in standing only, before you progress to walking where you have a wall, couch, or handrail for support.

When your child becomes calm and adjusted to the Upsee, try walking together, pushing a wheeled toy, or moving to the beat of music or a song.

If your child is fearful of being upright or walking, ensure they feel secure as possible by standing at the sofa and using the Upsee in a familiar environment to begin with. Keep your child in close contact with you for a feeling of security and use distractions like playing favorite games with brothers or sisters or watching a favorite TV program. You can progress to a wider range of activities as your child gains confidence.

When you first use the Upsee, stand for about 2 – 5 minutes depending on your child’s weight bearing ability. Keep your initial sessions short. If your child is happy in the Upsee, he/she will be more likely to accept this new experience of standing and stepping. You can increase the amount of time in the Upsee as your child starts to enjoy being in it and you become more comfortable. Remember to stop using the Upsee if you or your child experience any discomfort. You can find further information on how to grade the activity and length of time your child spends in the Upsee using the MAP assessment in the Upsee Therapy Program.

This depends on what you wish to achieve. If your goal for your child is just to experience assisted standing and stepping, then the Upsee can be used as frequently as your child enjoys these alternative positions.

If your child has the potential to develop standing and stepping skills while using the Upsee, then a daily routine using the Upsee may be helpful. Refer to the Upsee Therapy Program for further guidance on this.

In order to allow your child to be as active as possible in weight bearing activities while ensuring the safety of you both, there is a “fine tuning” process that you must go through together. We suggest the following guidelines for the “fine tuning” of the hip and shoulder straps:

Pelvic connectors (grey straps):

• The pelvic straps should be tightened only as much as is necessary to keep the child’s pelvis at its highest level while allowing the child to bear the majority of his/her own weight. You are not intended to bear the child’s weight through the connecting straps.
• To find the right tension, you may need to loosen and tighten these straps a bit while looking down at your child’s pelvic position or by using a mirror. After you start walking you may have to readjust the connecting straps again as there is a settling in of the harness and straps that occurs over the first few minutes of walking.

Shoulder connectors (black straps):

• The shoulder straps are intended to support the child’s trunk to ensure that it does not sway forwards/backwards or from side to side. The shoulder straps are not intended to bear the child’s weight as in a suspension harness.
• “Tuning” the shoulder straps demands tightening and lengthening these straps until you find the right level of support where the trunk is supported without suspending the child from their shoulders. After you start walking you may have to readjust again as there is a settling in of the harness and straps that occurs over the first few minutes of walking.

The Upsee therapy program provides a step-by-step guide on how to choose activities specific to your child’s development.

This shows that your child is not bearing weight through their legs. There may be several reasons for this:

• Firstly, check the fitting of the Upsee at the harness fastenings, and leg and connecting straps to ensure there is enough support to hold your child’s legs in an almost straight position. The straps need to be sufficiently secure to support your child’s trunk in an upright position, but not so much that the child is suspended.
• Your child is tired. Take them out of the Upsee to rest.
• Your child is not yet able to bear weight through their legs.
• Your child is capable of weight bearing but is not motivated at the moment.

It is important to search for a suitable activity that will help stimulate your child to be active, when using the Upsee.

If your child is leaning forward, something is not adjusted properly. There are four possibilities:

• The shoulder straps need “fine tuning“ see section 9.2 of the user manual.
• The harness is not fitted snugly around the child’s trunk. Pay particular attention to the pelvic strap (lower one on the harness).
• The child’s feet are not securely held within the sandals - tighten the straps.
• You are not matched well to enjoy the Upsee with your child. Either your stomach is pushing the child forward or the child’s shoulders are above your navel so that the child’s shoulder cannot be supported well from your hip belt. In either case, you will not be able to use the Upsee with your child. You have the option of finding another suitable adult to enjoy the Upsee with your child.

Check that your child is comfortable and adjust the Upsee if necessary. Discontinue use if he/she continues to show any signs of discomfort. Try using the Upsee only for standing to play in a familiar environment and ensure the activities available while using the Upsee are enjoyable e.g., favorite toys, musical games, friends/siblings. Go at your child’s pace and do not force him/her to move in the Upsee. Leave it for a while and try again – they will get the hang of it eventually.

This is a very sensitive question, and one which is difficult to answer. The parents we have worked with have found that the harness looks like a cool waistcoat, and the double sandal is unobtrusive, so it is not immediately obvious that their child is using the Upsee. However, the more important thing for them has been the opportunities for family participation which they feel far outweighs everything else. While using the Upsee may draw attention, it is for a positive and encouraging reason. Nonetheless, if you are uncomfortable with this, the Upsee can be used equally successfully within the privacy of your own home or garden/backyard.

Upsee has the potential to enable your child to progress in his/her standing abilities. If your child has potential to progress, the Upsee provides the opportunity to attempt weight bearing through their legs and to initiate stepping. A child with little ability to bear weight through their legs can still experience standing in the Upsee. However, to help with the standing position it may be beneficial to go back and practice the building blocks that lead up to these more difficult positions, such as kneeling and crawling.

Every child’s potential is different, which makes it difficult to predict what they may achieve. Your child’s progress can be monitored using the MAP assessment (in the Upsee Therapy Program), which will help you decide what stage your child is currently at and what they can work towards.

Generally, progress may be achieved when a child becomes more actively involved in the activity of standing and/or walking. It is important that if your child starts to initiate weight bearing and/or stepping, you allow them to use their own ability by adjusting the level of support given by the Upsee and also allow them to take the lead with stepping.

Take care not to make the connecting straps too loose – this will may allow your child to sway in the Upsee, which could make you unstable. The amount of progress will vary from child to child – some going much faster than others. It is very important to remember that all children will benefit from the experience of dynamic standing with their parent, and that this may be your child’s maximum potential at this stage in their development.

The Upsee provides an opportunity for your child to step passively and gain experience moving. For some children this is a worthwhile goal by itself, while other children may have the potential to develop active weight bearing through their legs and achieve stepping.

While standing, shift your weight slightly from side to side and forward and backwards, taking care not to lose your balance. When your child is weight bearing through one leg, you can move their body weight forwards over the weight bearing foot. This will encourage and teach initiation of stepping with the unloaded foot. Remember to be sensitive to your child’s own activity and use motivational play/music/siblings to encourage the movement you want.

The Upsee should not be used for children with very high abnormal muscle tone in cases where their legs are rigid or very resistant to movement. If your child has mild or moderate increased tone and their ankle, knee and hip joints can be moved through the ranges of movement used during walking, then the Upsee may be suitable for them. Standing and swaying from side to side or forwards and backwards in step standing may help to reduce the increased muscle tone in your child’s legs in preparation for stepping.

A child with any degree of asymmetry may benefit from use of the Upsee provided the level of abnormal muscle tone along their more affected side is not rigid or very resistant to movement. The more affected side also needs to have sufficient range of movement in the leg to achieve a standing position. Once in the standing position, sideways shift over the more affected side may achieve elongation of that side and subsequent reduction in muscle tone. As for a child with generalized high muscle tone, swaying from side to side in standing may help to reduce abnormal muscle tone.

If your child has a small leg length difference, they should still be able to use the Upsee effectively with ordinary shoes. However, we recommend that you check with your therapist, and if they normally wear a shoe raise for other standing or walking activities, they should do so while using the Upsee.

Using the Upsee gives your child potential to develop head control because the standing position facilitates active neck extension and head lift. Try to move your child’s shoulders back slightly to encourage further head lift.

From the standing position, encourage your child to lift their head by using play to motivate upward eye tracking and subsequent head lift. You can help to facilitate head lift by either lifting the child’s arms up to play or rest on a surface at shoulder height. You might also try placing the child’s hands, palms flat, with straight elbows, against a large mirror at shoulder height, so that they can see themselves.

If your child is not able to lift their head following the suggestions above it may be helpful to lift your child’s head to enable them to see around themselves while standing in the Upsee. Try to support your child’s head with one hand on the top of their head and the other supporting at their chin to achieve a long straight neck rather than overextending their neck.

Yes. The Upsee provides a safe way to stand and step for a child with visual impairment. Your close connection to your child gives him a feeling of safety and security. As you guide your child safely in stepping, with yours and his hands free to explore your environment together, you enhance the development of your child’s sensory and perceptual awareness.

Before attempting to use the Upsee for therapy or family participation activities, you must be able to answer yes to ALL THREE questions below:

• Does your child already use a standing or walking frame? (Is your child already in a standing or walking program?)
• When standing, are your child’s shoulders below your navel/bellybutton? (Your child’s height in relation to you is important for safety).
• Can you and your child both stand upright while using the Upsee? (Make sure your body shape does not alter your child’s posture).

No, the WeGo has not been crash tested so cannot be used for transporting a child in a vehicle.

The WeGo is suitable for children with a maximum user weight of 30kgs. We recommend that you base suitability on WeGo measurements rather than age.

As the pushchair has two large wheels, the WeGo can be used on uneven terrain such as a forest park, sand etc.

Yes, the WeGo can be used without the GoTo Seat, however, without the GoTo it offers no postural support.

The WeGo comes with a rain cover, footmuff, mosquito net and drinks holder.

Please refer to the returns section of our website.

There is only one color.

The WeGo will fit in most car boots. Refer to the sizing guide for measurements.