Frequently Asked Questions

General FAQs

1. Are the Firefly products registered with the FDA?

   Yes, every Firefly product is a class 1 medical device, and has been registered with the FDA for sale in the US.

2. Are Firefly products covered by insurance?

   This varies from country to country.

   In the US, our products are covered by insurance in most cases, and we work in partnership with leading DME providers to enable this. To request further information, complete this form and we will pass your information on to a local partner. A representative from your local branch will be in touch soon https://firefly.sunrisemedical.com/us/en/funding-ordering/funding-request-form/

   If you have questions regarding insurance funding in other countries, please email hello@firefly.sunrisemedical.com and we will assist you.

3. I am getting funding and cannot pay online. Can I pay any other way?

   Yes, Firefly accepts payment by check, or you can place your order via the telephone. Please email us at hello@firefly.sunrisemedical.com and we will be happy to help.

    

    

   Please note that items will not be shipped until payment has been received.

4. What is a VAT Exemption Form?

   This applies only to European countries. If a child is 'chronically sick or disabled' or you are a registered charity you may complete the VAT exemption declaration on behalf of the child and Firefly will not charge VAT on your purchase. Simply enter the details on behalf of the child you are making the VAT exemption for (e.g., your child, patient, or relative) during the checkout process.

5. I require a quote for a Firefly product, how can I request one?

   Please contact a local Firefly dealer to request a quote. If you are unable to access a local dealer, then please email us at hello@firefly.sunrisemedical.com and we will be happy to help.

6. Why can't I see pricing information for products?

   Firefly is unable to ship to some countries. To purchase Firefly products in your country, please contact your local distribution partners as follows on our International Partner Guide.

7. What are the Firefly office opening times?

   Monday – Thursday 8:00am – 4.30pm GMT Friday 8:00am – 2pm GMT.

   Please note that emails and social media messages received outside of these times will be responded to the next working day.

8. How do I become involved in Firefly trials/photoshoots?

   We are always looking for families to work with, if you are interested in being involved, please email hello@firefly.sunrisemedical.com

    

    

   Please note as we are based in Northern Ireland, we will only be able to work with families who are based in NI, ROI, and the UK.

9. How do I become a blogger for Firefly?

   If you are interested in becoming a community blogger, please email marketing@firefly.sunrisemedical.com for more information.