Returns Policy
USA Customers
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Once you contact us we will arrange free shipping labels to be sent to you and once returned to us, we will refund you in full no later than 7 days from receipt.
Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered.
WeGo Terms and Conditions; WeGo should be returned in it’s original boxing in a ‘like new’ condition. Wheels should be clean and free of any dirt or debris from outdoor use.
** PLEASE NOTE due to Covid-19, there may be a delay to receiving returns at our hub.
Damaged or Faulty Goods
You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange free collection of the damaged/faulty goods and once returned to us we will refund you in full no later than 7 working days from receipt.
Warranty
Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
UK & ROI Customers
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Once you contact us we will arrange free collection and will refund you in full no later than 7 days from receipt.
Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered.
WeGo Terms and Conditions; WeGo should be returned in it’s original boxing in a ‘like new’ condition. Wheels should be clean and free of any dirt or debris from outdoor use.
Damaged or Faulty Goods
You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange free collection of the damaged/faulty goods and once returned to us we will refund you in full no later than 7 working days from receipt.
Warranty
Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
European Customers
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Please contact us to obtain a Case Reference ID as per the European Returns procedure. The customer is responsible for the cost of returning the goods. Once we receive the goods we will refund the value of the goods no later than 7 working days from receipt of the goods.
Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered.
WeGo Terms and Conditions; WeGo should be returned in it’s original boxing in a ‘like new’ condition. Wheels should be clean and free of any dirt or debris from outdoor use.
Damaged or Faulty Goods
You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange free collection of the damaged/faulty goods and once returned to us we will refund you in full no later than 7 working days from receipt.
Warranty
Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
International Customers (Canada, Australia & Rest of World)
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Please contact us to obtain a Case Reference ID as per the International Returns procedure. The customer is responsible for the cost of returning the goods. Once we receive the goods we will refund the value of the goods no later than 7 working days from receipt of the goods.
Please note, Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered
Damaged or Faulty Goods
You may notify us of damaged or faulty goods up to 14 days from receipt of your goods. Once you contact us we will arrange free collection of the damaged/faulty goods and replace your goods within 7 working days.
Warranty
Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.